Send us your case
Tell us what is going on and what you already have. A coordinator will come back to you within 24 hours with a clear next step — including an honest answer if we are not the right people to help.
Prefer to write directly?
Send your records and a short description of your situation to either address below. Please send DICOM files rather than photographs of films.
What you get, at no cost
- A named coordinator who handles your case from first contact to follow-up
- A specialist review of your records at one of our partner hospitals
- A treatment plan with an itemised cost range
- Guidance on the correct visa category and the document set for it
Your medical information is treated as confidential and shared only with the hospitals you ask us to contact. We do not sell or pass on patient data to any third party.
We answer enquiries Monday to Sunday. Messages received overnight in China Standard Time are normally answered the following morning; urgent cases are picked up immediately.
The full journey, step by step
This is the pathway we run for every international patient. Timings are typical; your case may move faster or slower depending on the diagnosis and how quickly documents come together.
Send us your case
Share what you have — we will tell you what is missing.
Specialist review
Your records, read by the department that knows the condition.
Treatment plan and cost estimate
A working plan and a cost range — before you commit to anything.
Hospital invitation letter
The single document your visa application depends on.
Visa and travel preparation
The right visa category, and a trip built around your treatment dates.
Arrival and reception
Someone is waiting for you at the airport.
Consultation and treatment
The plan is confirmed in person, then acted on.
Recovery and follow-up
You go home with the paperwork you will need.
Start with a conversation, not a commitment
Send us what you have. The review is free, there is no obligation, and if we are not the right people to help you we will say so and point you somewhere better.
Most enquiries receive a first response within 24 hours.